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Statements on Jessica Cooke have not been evaluated by any other governing body. As always readers should consult appropriate health professionals as necessary on any matter relating to their health and/or well-being before taking any action of any kind. Individual results of the use of the products, or information found on Jessica Cooke will vary. Statements mentioned are to be considered anecdotal with no expressed or implied results by Jessica Cooke.

Billing

All personal training & bootcamp clients are billed on a pre-pay basis. Bills are issued directly to a client and are due upon receipt before training begins.

Sessions & Appointment Times

Each training session is based on a 50-minute workout. To get the most out of our efforts, please be ready to exercise at the appointed time. If you are more than 15 minutes late for a scheduled session, it will be considered a no-show and you will be charged.

Refunds

Our refund policy is in line with the recommendations of the European Consumer Centre of Ireland, which states that you may be entitled to a refund:

• If you purchase goods that are not of satisfactory quality you may be entitled to a repair, replacement or refund, depending on the circumstances of the case;
• or if any description of information about goods or services should be accurate and not misleading. If you have been given false or misleading information you may be entitled to a refund.

By purchasing a bootcamp bundle/membership, clients expressly consent to their participation in a Bootcamp class. They acknowledge that such participation will necessarily involve participation in exercises that may be physically demanding and will subject the participant to stress, anxiety and possible hazards.

Clients understand that the activity involves inherent other risks of INJURY. They voluntarily agree to expressly assume all such risks which may result from the activity or in any way related to my participation in the activity. In consideration of the right to participate in the activity, they hereby release from any legal liability, and its trustees, employees, faculty, staff, agents, instructors and all individuals assisting with the activity for injury or death caused by or resulting from their participation in the activity or in any way connected with their participation in the activity.

Clients acknowledge that class fees are not refundable or transferable. There is no monetery refund and this is non-negotiable.

When clients sign up for 3, 6 or 12 month memberships they are contracted to that period and understand that memberships cannot be cancelled (see Cancellation Policy below). Where classes are missed, they can only be made up in the agreed membership period and there can be no carry-over.

Cancellation Policy

Session Cancellation

All sessions are arranged on a scheduled appointment basis. In order for effective use of time, all clients are asked to give a 24-hour notice when cancelling an appointment. This means a cancellation should be made at least 24 hours before the scheduled appointment by calling the studio directly (091) 768806 (Monday appointments must be cancelled by Friday.) Personal training sessions cancelled inside of 24 hours of the scheduled appointment will be billed at the normal rate of a single session and deducted from your account.

Program Cancellation

Clients cannot ordinarily cancel their program/membership. In the unlikely event that a client feels dissatisfied with the program for any reason, we will in the first instance meet to understand where the issue arises, and work together to reassess and alter the program as required.

In only very exceptional cases, where for some reason the client expressly cannot continue (for example on medical grounds), a cancellation fee equal to 1 month of client’s current program fee will be charged.